Contact Us

Our customer-support team can assist with questions about products, dimensions, assembly, ordering, payment, shipping, tracking, delivery, returns, refunds, privacy requests, and other store-related matters. Email is generally the most useful option when your question involves an existing order because you can include your order number, product name, photographs, or other relevant details in one message.

You may also contact us by phone using the number shown below. If you are calling about an order, please have your order number and the email address used at checkout available so we can understand your request more quickly.

If you would like additional information before placing an order, include the exact product name and explain what you would like to know. Useful questions may relate to dimensions, materials, finish, storage capacity, shelf spacing, included hardware, assembly requirements, intended use, or placement.

Please review the product page first, as many details are listed there. If something remains unclear, contact us and we will review the available information with you. We strongly recommend measuring the intended space before ordering furniture, especially for desks, cabinets, sideboards, shelving units, benches, and entryway storage.

For order-status questions, address corrections, change requests, cancellation requests, payment concerns, or shipping questions, include your order number and checkout email address. This helps us locate the purchase and review the relevant information efficiently.

If an order has already entered processing or fulfillment, changes or cancellations may no longer be possible. If tracking information has been issued, include the tracking number when asking about delivery progress.

Furniture shipments may involve larger or heavier packages than smaller household goods. If you have a question about delivery progress, first review any tracking information provided for the order. Carrier scans can sometimes update after a delay because of high-volume periods, customs processing, weather conditions, or local delivery events.

When contacting us about a shipment, include your order number, tracking number where available, and a short description of the issue. If a package shows as delivered but cannot be located, it may also be useful to check the delivery area, household members, building reception, or local carrier instructions before contacting support.

If your order arrives with visible damage, a missing component, the wrong item, or another issue, contact us promptly. Please provide your order number, a short explanation of the problem, and clear photographs or videos when relevant.

For furniture products, useful photographs may include the outer carton, shipping label, protective packaging, full item, damaged panel, hardware pack, and any missing or incorrect component. If the issue is discovered during assembly, stop assembly if continuing could cause additional damage and contact us with the relevant information.

We may request additional information when reasonably necessary to review the issue and determine the appropriate next step.

If you have a question about assembly, identify the product and, where possible, the specific step or component involved. Photos of the hardware, panels, or instruction page may help clarify the issue.

Before beginning assembly, compare the included parts with the instructions and use the recommended hardware. Do not force parts together if they do not align as expected, as this can damage connectors or panels. Where anti-tip or wall-anchoring hardware is supplied, use it as appropriate for the installation location.

Please contact customer support before sending any merchandise back. A return should not be sent automatically to the registered company address. If a return is approved, customer support will provide the applicable return instructions and destination.

Return eligibility may depend on the product, its condition, whether it has been assembled, installed, modified, damaged after delivery, or used in a way that affects resale condition. Larger furniture products may require specific packaging or return instructions.

If a refund is approved, it is processed through the applicable payment method used for the original order. The time for funds to appear may vary depending on the payment provider or financial institution.

If you have questions about routine care, cleaning, surface protection, or placement, contact us with the product name. Different finishes and materials require different care methods.

Avoid using harsh cleaners, excessive moisture, abrasive tools, or other methods that may scratch, swell, discolor, or otherwise damage furniture surfaces unless they are specifically appropriate for the material.

You may contact us if you have questions about how personal information is handled in connection with the store or if you want to submit a privacy-related request. Depending on the request, we may need information that reasonably verifies your identity or your relationship to the relevant order or account.

Please avoid sending unnecessary sensitive information by email. Provide only the information reasonably needed for us to understand and review your request.

For an existing order, include the order number and checkout email address. For a product question, include the product name. For delivery issues, include tracking information where available. For damaged, missing, or incorrect parts, include clear photographs when helpful.

A clear subject line and a concise description of the issue can make it easier for the request to be reviewed and routed appropriately.